Shipping & Returns

ALL SALES ARE FINAL on custom-printed items. Custom Printed Items such as Screen Printed, DTG, or other personalized Merchandise Items (T-shirts, sweatshirts, or other printables) cannot be refunded as they are custom items printed to the customer's custom artwork and cannot be restocked. 

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What can be returned: If a reprint is requested, and the product is found to be defective, Threaded Merch will reprint at no charge to the customer with the same production and delivery terms extending from the time of resolution. Samples and photos of the defective product may be requested before any action is taken. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

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What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items purchased based on customer error cannot be returned. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

However, refunds are not offered for customer errors, such as the customer ordering the wrong size, the wrong color, wrong brand, deciding that is not the "fit" they wanted, or “change of mind", uploading the incorrect artwork, or approved incorrect artwork or "Typo's”.